Citibank Online Stinks!
I have Citibank credit cards and am enrolled in their online account program, which means I get all my statements and make all my payments on their site. I’ve been using Citibank for several years now, and am less than impressed with how their online service works.
One of the biggest reasons I don’t like it is that they send “online activity confirmation” emails well after you’ve done something in your account. For example, if you make a payment or change some of your profile information, you’ll get an email saying that there was recent activity in your account. The problem is, this email often comes 24-48 hours after the activity it’s reporting! So if there was something fraudulent going on, you wouldn’t know until well after the fact.
This doesn’t make sense to me at all. Why can’t the emails go out right away so you can take immediate action if necessary? For all the bad press PayPal gets, I have to give them kudos for sending instantaneous emails whenever I make payments, receive payments, withdraw money, or change anything in my account. Instantaneous. Isn’t that the whole point of sending out email notices in the first place???
Another reason I don’t like Citibank online is that it seems far too easy to change important info. For example, yesterday I changed the email address that I want my statements to go to. Today (almost 24 hours later), I received a notification that the email address was changed, with a little note telling me to call a customer service number if that info was incorrect.
The problem? They sent this notice to the NEW email address I entered into the system! How does that make sense??? Let’s say that someone did hack into my account and replace my email address with theirs. Well, now they’re getting this notice in THEIR email saying that the account is changed, while I’m sitting here without any idea what’s going on. See what I’m getting at?
Most other places (PayPal included) send an email to your OLD address to confirm the change. That way, if there really is a problem, you’ll actually get the notice and be able to call to tell them that’s not your email account or whatever.
Come on, Citibank. Get a clue!!